Resetting your Microsoft 365 Password

Step 1: Click "Forgot my password"

Step 2: Enter the verification code and click NEXT


Step 3: Check the last two digits and ensure it is your mobile phone ending with XY. If yes, please type the mobile number and click Text




Step 4: Enter the verification CODE sent to your mobile number and click NEXT

Step 5: Enter your desired new password, ensure that the password is strong

DON'T use your name, number, or DOB in any combination, as this will return an error stating that your password is not strong enough. Also, simple passwords like 1234 ABCD will not be accepted.


Step 6: Log in with your new password



Troubleshooting

If you are experiencing the following error message, "You can't reset your own password", please reach out to our support team with your Student ID, DOB and message that you are unable to reset your own password


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